How to clear Microsoft Teams client cache?

16 Sep How to clear Microsoft Teams client cache?

How to clear Microsoft Teams client cache?

Sometimes users may experience issues that affect Microsoft Teams functionality, like presence information not showing correctly, Teams chat doesn’t show images, Teams meeting or call drop, etc. clearing the cache on the user’s device may benefit. After the user clears the cache, the Teams client must be restarted. Use the below step to clear the cache on the Teams client (Windows and macOS).

It is essential to know that restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.

For Windows: 

1. Make sure Teams client is completely closed. If Teams is still running, right-click the Teams icon in the taskbar and select Quit.
2. Open the Rundialog box by pressing the Windows logo key +R.
3. In the Rundialog box, enter %appdata%\Microsoft\Teams, and then select OK.
4. Delete all files and folders in the %appdata%\Microsoft\Teams
5. 
6. Restart Teams.

For macOS: 

1. Make sure Teams client is closed. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
2. In the Finder, open the /Applications/Utility folder and double-click Terminal.
3. Enter the following command, and then press Return:
   rm -r ~/Library/Application\ Support/Microsoft/Teams
4. Restart Teams.

Note: It is important to note that users won’t lose any user data by clearing the cache.

Reference: Microsoft documentation.

Thank you.