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How Microsoft Teams Audio Conferencing dial-out and call me at call charges Estimates.

Balu llag | January 08th, 2020

How Microsoft Teams Audio Conferencing dial-out and call me at call charges Estimates.

Microsoft Teams Audio Conferencing dial-out and call me at call charges mystery.


Don’t be a surprise when seeing you discrepancy in your bill for Microsoft Audio conferencing service.

Microsoft Teams meeting allows users to join meeting through Teams desktop (Windows/macOS) client, iOS, android app, and web app. Teams Audio Conferencing provides an alternative way to join meeting by dial-in Teams conference bridge number and dial-out from meeting to any phone number (mobile and landline). However, Teams audio conference license is an add-on license. The organization has to buy in order to use dial-in and dial-out in Teams meeting. Although there is limited dial-out minute allows with each Audio-conferencing license subscription.

Now you will think about how many minutes per Audio conferencing license allows. Here is a detailed answer.

Microsoft 365 Audio conferencing license subscription offers 60 minutes per user per month that can be used to dial out to non-premium numbers in any of the Zone A countries, the list is stated below in this blog post.

Another question occurs, what if a user used 60 minutes to dial out before the month-end. Microsoft does allow unused minutes from another user in your organization. Microsoft actually creates a virtual tenant dial-out minute pool based the Audio-conferencing license usage in your organization.

Confused? It is a bit complicated. Let me explain it to you.

How does the tenant dial-out minute pool calculate?

The tenant dial-out pool contains the total number of Audio-conferencing licenses multiply by 60 mins will be the dial-out minute pool per month for the organization. For example, Bloguc organization has purchased 50 Audio Conferencing subscription licenses. It has 30 users in the United States, 10 users in the United Kingdom, and 10 users in India, all these Audio-Conferencing subscription licenses assigned to the users. All 50 users share a pool of (50 users x 60 min = 3000 conferencing dial-out minutes per calendar month) can be used to place outbound calls to non-premium numbers in any of the Zone A countries (country list mentioned below), regardless of where the meeting organizer is licensed or physically located. For example, Bloguc user B in India meeting organizer will be able to dial out to any of the Zone A countries up to the minute pool limit that is 3000 minutes.

Note: All dial-out calls exceeding 3000 minutes per calendar month are billed per minute using Communications Credits at Microsoft published rates to that destination.

Remember, Microsoft 365 Audio conferencing license is an add-on license on top of E1 and E3 and included in the E5 license subscription.

Important: All dial-out calls to destinations not in the Zone A country list are billed per minute using Communications Credits at Microsoft published rates to that destination assuming that the customer has set up Communications Credits and assigned the Communications Credits license to the meeting organizer. If in case Communication Credit is not setup or license not attached to the organizer, then a dial-out call from Teams meeting will fail.

Zone A Countries and Regions: 

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States.

How do I the usage against the dial-out minute pool in my tenant organization?

You can monitor the usage against your dial-out minute pool in the “legacy” Skype for Business Admin Center. In the Microsoft Teams Admin Center, navigate to Legacy portal > Reports > PSTN Minute Pools. The Zone, A dial-out minute pool, will be labeled in the report as “Outbound Calls to Zone A Countries.”

Apart from the usage, you receive email notifications that will be sent to all tenant administrators of a given organization when the utilization of the tenant’s dial-out minutes pool has reached 80% and 100%.

Thank you.

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