31 Oct Navigating Microsoft Teams Login Issues on MacOS

Navigating Microsoft Teams Login Issues on MacOS

Recently, MacOS users, particularly those operating on Monterey (version 12.6.7) and Big Sur, have faced challenges while trying to access the Microsoft Teams client, classic and new. The error displays a message stating: “We weren’t able to connect. Sign in, and we’ll try again. Sign in.” “We’re sorry-we’ve run into an issue.” “Error: Something went wrong [1001]“.  Despite various attempts to remedy the issue, including rebooting their MacOS devices, the problem persists for many. This post delves into the details of the issue, updates from Microsoft, and possible workarounds.

The Core Issue:

When trying to access the Microsoft Teams client on MacOS Monterey and Big Sur devices, users are greeted with the error message and are unable to proceed. This issue predominantly affects those using Monterey version 12.6.7 and Big Sur.

Updates from Microsoft: Tracking Number TM681854 Update:

Issue Title: Some users can’t access the new Microsoft Teams client for Mac on MacOS Monterey and Big Sur devices.

User Impact: Users can’t access the Microsoft Teams client.

Workarounds: Users are advised to use the Microsoft Teams web client as an interim solution to bypass the desktop client issue.

• Teams Web Client: As mentioned by Microsoft, using the Teams web client is a viable interim solution while the desktop client issue is being addressed. On macOS, you can use Chrome browser instead of Safari because Teams in Safari is in preview.
• Teams on mobile: You can use Teams on your mobile device, which will work.

Possible Solutions:

System Upgrade: Some users reported that the issue stopped after upgrading their system to Ventura 13.5 macOS. If feasible, users can consider this upgrade, but they should also be cautious and ensure all other critical applications they use are compatible with Ventura 13.5.

Microsoft Recommended solution:

In order to solve the problem, user needs to login Intune and update the company portal with release versions 5.2310.4

How do I update on a macOS device?

To view and install available updates on a macOS device:

1. Open Company Portal and go to Help.
2. Select Check for updates and then select the available update to begin installation.
3. When the update is complete, return to Company Portal > Devices.
4. Select the device that you’re currently using.
5. Select More […]and then choose Check Status to sync your device.

To turn on automatic app updates:

1. Open Company Portal and go to Help.
2. Select Check for updates.
3. On the Microsoft Auto Update screen, select Automatically download and install.

Microsoft Teams is an essential tool for many organizations, and disruptions like these can hinder productivity. While Microsoft is actively working on finding a solution, users can consider the mentioned workarounds. It is also advisable to stay updated on Microsoft’s announcements related to this issue for the latest solutions and fixes. Remember, while workarounds are helpful, always ensure any system changes or upgrades don’t conflict with other vital applications or processes in your workflow.